Refund and Exchanges

Customers may request refunds at any time by contacting the ShoCast team at info@shocast.live and refunds requested after the Shows take place are only allowed in limited circumstances at our own discretion. If granted, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades.

If a refund is issued, it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card (this includes refund requests made through the self-service option). If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.